FlexCare — Terms of Use

1. Scope

WDlab provides preventive and reactive technical maintenance services for websites and online stores, through the FlexCare plans (Basic, Standard, Premium), on separate Website and Online Store tracks.

2. Subscription period

The service runs for a minimum term of 6 months, renewing automatically monthly or annually depending on the agreement. The client may cancel with at least 15 days’ notice before the next billing date.

3. WDlab’s obligations

WDlab is responsible for delivering the selected plan as described on this website, providing support and interventions within that plan’s scope, and maintaining backups and security logs where applicable.

4. Client’s obligations

The client agrees to provide system access when required, report any issues they notice promptly, and not make unauthorized changes to the site or store while active maintenance work that could be affected is underway.

5. Exclusions & limitations

This service does not cover issues caused by third parties, external plugins, malware, hosting, or changes made without WDlab’s knowledge. It does not include redesign work or new feature development. WDlab does not guarantee 100% uptime or full protection against cyberattacks — only technical response and remediation.

6. Payments & invoicing

Payments are made monthly or annually, by invoice. WDlab reserves the right to adjust prices with at least 30 days’ notice.

7. Termination

WDlab may suspend maintenance if a payment is more than 15 days late, or in case of breach of these terms.